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Privacy Policy

Effective date: 16 June 2021

Last updated: 16 June 2021

EdsaseTech Company Sierra Leone Ltd  (“EdsaseTech”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store, share, and protect personal information when you contact or interact with us through our WhatsApp Business account, website, services, products, chatbot, customer-support channels, or related business communications.By messaging us on WhatsApp, using our services, or providing your personal information, you acknowledge this Privacy Policy. Terms of service

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you contact or interact with us through our WhatsApp Business account, website, services, products, chatbot, customer-support channels, or related business communications.

By messaging us on WhatsApp, using our services, or providing your personal information, you acknowledge this Privacy Policy.

1. Who We Are

Business name: EdsaseTech Company Sierra Leone Ltd

Business address: 13 Kargbo Drive, Leicester Road, Freetown, Sierra Leone

WhatsApp Business number: +23278003066

Email address for privacy requests: [email protected]

General contact email: [email protected]

Website: https://edsasetech.odoo.com

For the purposes of applicable data-protection laws, EdsaseTech Company Sierra Leone Ltd is the organisation responsible for the personal information described in this Privacy Policy.

2. Information We May Collect

Depending on how you interact with us, we may collect:

  • Your name, WhatsApp phone number, profile name, profile photo, and other information you choose to provide.
  • Messages, voice notes, photographs, videos, documents, links, and attachments you send to us.
  • Information about your enquiries, requests, purchases, bookings, service requirements, quotations, support cases, and customer-service history.
  • Business information, such as company name, job title, business address, and contact details.
  • Delivery, installation, payment, invoicing, or order-related details where relevant to the service you request.
  • Marketing preferences, including whether you have agreed to receive promotional or follow-up messages from us.
  • Technical or usage information available through our systems, such as message status, timestamps, device or browser information, IP address, and interaction history.
  • Information you voluntarily provide through forms, websites, surveys, email, telephone calls, or other communication channels.

Please do not send passwords, bank-card details, national identity numbers, medical records, or other highly sensitive information through WhatsApp unless we specifically request it through a secure and appropriate process.

3. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries and provide customer support.
  • Provide quotations, product recommendations, services, technical assistance, installations, training, or other requested business services.
  • Process orders, bookings, invoices, payments, deliveries, and service requests.
  • Verify customer details and help prevent fraud, misuse, unauthorised activity, or security incidents.
  • Communicate important service updates, transaction confirmations, appointment details, and support information.
  • Improve our products, services, customer support, internal processes, and WhatsApp communications.
  • Maintain records for accounting, compliance, audit, legal, and business-administration purposes.
  • Send marketing, promotional, or product-update messages only where permitted by law and, where required, with your consent.
  • Use automated tools, chatbots, or artificial-intelligence systems to help answer routine questions, route requests, summarise enquiries, or improve customer service.

We will not sell your personal information.

4. Our Legal Basis for Processing

Where the General Data Protection Regulation (“GDPR”) or similar laws apply, we process personal information only where we have an appropriate legal basis, including:

  • Your consent, for example when you opt in to receive promotional WhatsApp messages.
  • Performance of a contract or taking steps at your request before entering into a contract.
  • Compliance with a legal obligation, such as tax, accounting, or regulatory requirements.
  • Our legitimate business interests, such as operating our business securely, responding to enquiries, improving services, preventing fraud, and maintaining customer relationships, provided that your rights do not override those interests.

You may withdraw consent for marketing messages at any time by replying STOP, UNSUBSCRIBE, or contacting us using the details below.

5. WhatsApp and Third-Party Platforms

We use WhatsApp Business to communicate with customers. WhatsApp and Meta may process certain information in accordance with their own terms and privacy policies.

Messages sent through WhatsApp are protected by WhatsApp’s security and encryption features during transmission. However, once we receive your message, its content may be accessible to authorised members of our team and to service providers that help us operate our customer-support, messaging, hosting, automation, or business-management systems.

Where applicable, we may use third-party providers for services such as:

  • WhatsApp Business Platform or Cloud API services;
  • Website, database, cloud hosting, and backup services;
  • Customer relationship management and helpdesk systems;
  • Payment, invoicing, logistics, delivery, or accounting services;
  • Email, communications, analytics, and security services;
  • Artificial-intelligence or chatbot services;
  • Professional advisers, including lawyers, auditors, insurers, and accountants.

We require service providers to handle personal information responsibly and only for authorised purposes.

6. Automated Responses and Artificial Intelligence

[Keep this section only if you use chatbots, AI assistants, or automated workflows.]

Our WhatsApp channel may use automated tools or artificial-intelligence systems to assist with customer support, answer common questions, recommend relevant services, route your enquiry, or prepare draft responses for human review.

Automated responses may not always be accurate or complete. You should not rely solely on automated responses for legal, medical, financial, safety-critical, or other high-risk decisions.

You may request assistance from a human representative by replying HUMAN, AGENT, or contacting us at [insert contact method].

We do not intentionally use WhatsApp conversations to make solely automated decisions that produce legal or similarly significant effects on you.

7. Marketing Communications

We may send you promotional messages, product updates, service offers, event invitations, or business news through WhatsApp only where permitted by applicable law.

You can opt out of marketing communications at any time by:

  • Replying STOP or UNSUBSCRIBE to a marketing message;
  • Contacting us at [email protected]; or
  • Using any unsubscribe option that we provide.

Opting out of marketing will not prevent us from sending you essential messages about an order, service request, payment, account, booking, or ongoing customer-support matter.

8. How We Share Information

We may share your personal information only when necessary with:

  • Our authorised employees, contractors, and representatives;
  • Service providers that support our operations;
  • Payment providers, logistics providers, or suppliers where necessary to fulfil your request;
  • Professional advisers and insurers;
  • Government authorities, regulators, law-enforcement agencies, courts, or other parties where required by law or necessary to protect legal rights, safety, or security;
  • A buyer, successor, or business partner in connection with a merger, restructuring, sale, or transfer of all or part of our business.

We do not share your personal information with third parties for their own direct-marketing purposes without your consent.

9. International Transfers

Our business systems, WhatsApp, cloud providers, and service providers may process personal information in countries outside Sierra Leone, Belgium, the European Economic Area, or your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that international transfers are protected using appropriate safeguards, contractual protections, technical security measures, or other lawful transfer mechanisms.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to and manage your enquiry or service request;
  • Provide contracted services;
  • Maintain customer-service records;
  • Meet legal, tax, accounting, audit, and regulatory obligations;
  • Resolve disputes and enforce agreements;
  • Protect our systems, business, customers, and legal rights.

We may retain basic records for longer periods where legally required or reasonably necessary for fraud prevention, dispute resolution, or legal claims.

When information is no longer needed, we will delete it, anonymise it, or securely archive it in accordance with our retention procedures.

11. Security

We use reasonable organisational, technical, and administrative safeguards to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, strong passwords, multi-factor authentication, encryption where appropriate, staff access restrictions, secure hosting, backups, system monitoring, and staff awareness measures.

No system or method of online communication is completely secure. Please take care when sending information through WhatsApp or any online platform.

12. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information in certain circumstances;
  • Object to or restrict certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Request a copy of certain personal information in a portable format;
  • Opt out of direct marketing;
  • Complain to an appropriate data-protection authority or regulator.

To exercise any of these rights, contact us at:

Email: info@edsasetech.com

WhatsApp: +23278003066

Address: 13 Kargbo Drive, Leicester Road, Freetown, Sierra Leone

We may need to verify your identity before acting on a request. We will respond within the period required by applicable law.

13. Children’s Privacy

Our WhatsApp Business services are not intended for children under the age of 18 unless we clearly state otherwise.

We do not knowingly collect personal information from children without appropriate consent or another lawful basis. If you believe a child has provided personal information to us without proper authorisation, please contact us so that we can review and take appropriate action.

14. Links to Other Websites and Services

Our WhatsApp messages, website, or communications may include links to third-party websites, payment platforms, social-media pages, or other services.

We are not responsible for the privacy practices, content, or security of third-party services. Please read their privacy notices before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or services.

The updated version will be published at [insert Privacy Policy webpage URL] and will show the revised effective date. Where required, we will provide additional notice or obtain consent for material changes.

16. Contact Us

For questions, requests, complaints, or concerns about this Privacy Policy or our handling of personal information, please contact:

EdsaseTech Company Sierra Leone Ltdd

WhatsApp Business number: +23278003066

Email address for privacy requests: [email protected]

General contact email: [email protected]

Website: https://edsasetech.odoo.com

By contacting us through WhatsApp or using our services, you acknowledge that you have read and understood this Privacy Policy.